Tips, alerts & support

Beyond playing and getting paid, players have a few ways to interact with each other and with the team. These features are small individually but they shape how the platform feels day to day.

Tips

Players can send balance to each other. A tip is an instant transfer in the shared USD balance: the sender searches for a recipient by name or email, picks a currency and amount, and the funds move. For crypto currencies both sides need a wallet for that currency; USD tips don't require the recipient to have set anything up. Both people get a notification when a tip goes through.

Notifications

Most things that happen to an account produce an in-app notification — deposits, withdrawals, tips, bonuses, VIP events. A bell in the layout shows an unread count, and the inbox lets players mark items read, delete them, or clear everything. Notifications are stored, so they persist across sessions; UI toasts complement them in the moment but aren't the system of record.

Support chat

Signed-in players get a floating chat widget available from anywhere on the site. Starting a conversation with a first message either auto-assigns it to an available agent or drops it into a shared pool for the team to pick up.

The conversation updates in real time over a server-sent events (SSE) stream, so replies from the back office appear without a refresh. The stream emits a few event types — a connection acknowledgement, new messages, status changes, and a periodic heartbeat to keep the connection alive.

The static contact details on the info page are separate from live chat; that page is for policies and email addresses, while the widget is the real-time channel. The operator side of support — assignment, status, staffing — is covered under Support operations.